We have been experiencing some problems with our telephones recently that our technicians are looking into.
We have had a few people contact us to say that no one is picking up the phone and it appears that instead of going to a 'busy' tone or going straight to voicemail, the caller is left ringing out for ages.
We are very sorry for the inconvenience this is causing and we working hard to fix the problem.
If you call and get no answer, please bare with us as all the lines are in use. Please try calling back later or, if you would like us to ring you back when the line becomes free then please email us at firstname.lastname@example.org and we will ring you at the next available opportunity.
Thank you and please accept our apologies for the inconvenience.